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Procurring/ Manufacturing Goods for Export & their Inspection by Government Authorities

III. ISO 9000

The discussion on quality control and preshipment inspection will be incomplete without saying a few words about ISO 9000.The ISO-9000 Series of Standards evolved by the International Standards Organisation has been accepted worldwide as the norm assuring high quality of goods. The ISO-9000 is also the hallmark of a good quality- oriented system for suppliers and manufacturers. It identifies the basic principles underlying quality, and specifies the procedures and criteria to be followed to ensure that what leaves the manufacturer / supplier's premises fully meets the customers requirements. The ISO-9000 series of standards are basically quality assurance standards and not product standards. ISO-9000 spells out how a company can establish, document and maintain an effective and economic quality control system which will demonstrate to the customer that the company is committed to quality. The series of Standards aims the following:

b
Increased customer confidence in the company
b
Shift from a system of inspection, to one of quality management
b
Removing the need for multiple assessments of suppliers
b
Gaining management commitment
b
Linking quality to cost-effectiveness
b
Giving customers what they need

 

The implementation of ISO-9000 Standards involves:

b
Management education
b
Writing quality policy
b
Nominating a quality representative
b
Identifying responsibilities
b
Identifying business processes
b
Writing a quality manual
b
Writing procedures
b
Writing work instructions

It is thus clear that the ISO-9000 series of standards constitute of concept of Total Quality Management (TQM).